Frequently Asked Questions
Everything you need to know about your AVITdirect experience.
How long does shipping take for electronic components?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for urgent technical requirements.
What is your return policy on opened hardware?
We offer a 30-day return policy. However, items must be in their original packaging with all serial numbers intact to qualify for a full refund.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on AVITdirect are covered by a minimum 12-month manufacturer warranty against technical defects.
Do you offer technical support for installation?
Our expert team provides basic troubleshooting and setup guidance via email or live chat from Monday to Friday, 9 AM to 5 PM EST.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and secure digital wallets including Apple Pay and Google Pay.
How can I track my order status?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the carrier's real-time portal.